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GP Appointments

Please consider whether Pharmacy First can help you with your problem before you call the surgery. For more information click on Stay Well with Pharmacy First

GP Appointments are triaged by reception and our Nurse Practitioners. We aim to offer a GP appointment within 5 working days and up to 4 weeks in advance.

GP Telephone Appointments. If you think this may be helpful, please ring the surgery, before 11.30am to arrange for a GP to call.

In addition to this we have a large team of highly experienced nurses and health care assistants to provide good healthcare.  We also have a Minor Illness Clinic and Minor Surgery Clinic.

Booking Appointments

You can book appointments by:

  • Telephoning Reception between 8am and 6.15pm
  • On-line after registering for this service - please see Online Services on the right of this page
  • 24 hour Automated Telephone Appointment System - 0115 973 8828
    •  As long as you have registered your telephone number with the surgery you will be able to check, book and cancel appointments

Please make sure you cancel your appointment if you no longer need it.

Cancelling Appointments

You can now cancel your appointment four ways:

  1. Text the single word "CANCEL" in reply to your appointment reminder text.      Do not add any other text.
  2. Cancel online.
  3. Telephone our automated telephone system, available 24/7
  4. Telephone Reception.

Advanced Nurse Practitioners

Our advanced nurse practitioners provides a daily telephone triage clinic.  They will telephone you to discuss your problem and if they are unable to help you over the telephone, they will book you an appointment either with the nurse prescriber, the GP or a practice nurse.  Our nurse practitioners can prescribe medication and issue a prescription if necessary.

Nurse Appointments

Our nurses offer a wide range of healthcare services, for the following: Contraception, Dressings, Diabetes, Asthma, Ear Syringing, Removal of Stitches, Blood Pressure Checks, Cervical Smears, Smoking Advice, Immunisations and much more.

The nurses are available between 12pm and 12.45pm for general telephone queries and travel advice.

Our senior nurse is qualified to prescribe when required, and she can help with ailments such as Sore Throat, Coughs, Cold, Chest Infection, Urinary Tract Infection, Fever, Abdominal pain, Diarrhoea, Skin disorders, Minor Injuries, Earache and Bites/stings.

Healthcare Assistants

Our healthcare assistants and phlebotomists perform valuable healthcare services such as: Blood/Urine Tests, ECGs, Blood Pressure Checks, Weight Management, Toe Nail Cutting Service, New Patient Checks, Patient ABCs (Annual Birthday Checks) and NHS Health Checks.

Urgent Appointments

Urgent Appointments are available on the day and will be triaged by reception and our advanced nurse practitioner.

Telephone Consultation

Sometimes it may be possible to resolve problems over the telephone without visiting the surgery. If you think this may be helpful, please ring the surgery, preferably before 11:30 and we will arrange for a doctor to return your call.

24Hr Automated Telephone System  0115 973 8828

To use the 24 hour telephone appointment system just ring the direct number above or choose option 1 from the main telephone number and follow the instructions. As long as you have registered your telephone number with the surgery you will be able to check, book and cancel appointments with the GP using this system.

 
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