If you have received a text from the NHS about self-isolation - PLEASE DO NOT TELEPHONE THE SURGERY

Patients who are high risk and should be shielding will receive a letter early April to explain what they have to do -  PLEASE DO NOT TELEPHONE THE SURGERY

For more information go to:

Patients Who Are Shielding

You should receive a letter this week if you have not already received one. Please see the information below to ensure you are getting the right help.

Highest Clinical risk Group (1.5 million)

  • All patients at highest clinical risk who are shielding are asked to register to the Government Support website. This service provides access to food and medications whilst at home if needed.
  • To access this, patients must be flagged as highest clinical risk by the central process, their GP or a hospital specialist. 
  • Please note, there may be a short delay between the flag being applied and support arriving but we are doing our very best to ensure that this is carried out as soon as possible.
  • ·          NHS Volunteer Responders: we can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria.
  •  Health at home – is a webpage that gives an overview of NHS services that are available, such as how to order repeat prescriptions online and get them delivered (
  • Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic
  • Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19. Look at:, where you can locate your council and associated website for more information.
  • The government has also provided advice on employment and financial support on their website:
  • Further guidance information can be found at: Public Health England- Shielding  and  Guidance on Shielding

    Golden Line”

    This is extremely helpful for people in Nottingham who are self-isolating but in need of support.
    Please call the “Golden Number” on 0115 9155555 or visit
    Please share far and wide as they can put you in touch with local volunteers who can help pick up and deliver your medicine, food and household supplies.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website