Due to the ongoing COVID-19 situation we will be reducing patient contact by sending your prescription electronically to the pharmacy nearest to your home address. If you want to clarify which pharmacy we have sent your prescription to either check on-line or telephone the surgery.
Please allow the pharmacy seven days before collecting your prescription unless it is needed more urgently. They are currently under extreme pressure, with minimal staff to cope with the workload.
Patients are no longer issued more than 3 months of medication. This is to help the community pharmacies maintain adequate stock levels for all patients.
Patients with stable long term conditions who collect medication on a regular basis will be automatically switched to electronic repeat dispensing. This allows the practice to issue batches of prescriptions, removing the need for the pharmacy or patient to order every 28/56 days. Patients will receive a text from the practice if they have been issued a prescription in this way.
Please do not order ‘just in case’ medication or to ‘stockpile’ medication, as this causes huge problems to supply of medication, and can leave other patients without medicines they need right now.
Thank you for your continued support.
If you have any suggestions that may help improve the situation, please do not hesitate to contact us.
Where possible we would ask patients to please register for online services and request your prescription online. Alternatively, you can download the NHS App or return your repeat slip to reception.