If you have received a text from the NHS about self-isolation - PLEASE DO NOT TELEPHONE THE SURGERY

Patients who are high risk and should be shielding will receive a letter early April to explain what they have to do -  PLEASE DO NOT TELEPHONE THE SURGERY

For more information go to:

How we use your Information

General Data Protection Regulation

The practice processes medical records and shares them with appropriate staff who are involved in providing direct care for individual patients. For more information what data we process and on how we comply with GDPR please see our privacy notice below:

 DRHC Privacy Notice

May 2018

Confidentiality & Medical Records

Locked blue folderThe practice complies with GDPR and is also bound by the Common Law Duty of confidentiality. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • Anonymous patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Summary Care Record and Electronic Data Sharing Model (eDSM)

These are two of the methods in which your medical record may be shared with other organisations - please see the leaflet below for more information.

Medical Records and Information Sharing

Access to Records

In accordance with the GDPR patients may request to see or obtain copies of their medical records. Such requests should be made through the practice manager and will normally be free of charge.

No information will be released without the patient consent unless we are legally obliged to do so.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


Find out more information about data sharing from the Information Commissioners Office. The ICO is the UK's independent body set up to uphold information rights. Click HERE to go to their website.

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