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If you have received a text from the NHS about self-isolation - PLEASE DO NOT TELEPHONE THE SURGERY

Patients who are high risk and should be shielding will receive a letter early April to explain what they have to do -  PLEASE DO NOT TELEPHONE THE SURGERY

For more information go to: https://www.nhs.uk/conditions/coronavirus-covid-19/

COVID-19

IMPORTANT UPDATE - WE MUST NOW ALL SELF-ISOLATE AS MUCH AS POSSIBLE TO SLOW THE SPREAD OF THE VIRUS.


IMPORTANT INFORMATION REGARDING CORONAVIRUS

If you believe you may have the coronavirus – DO NOT go to a GP surgery, pharmacy or hospital.

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

For the latest Public Health England advice please click on the link below:

Advice for possible or confirmed coronavirus infection

Please follow the guidance advised in the link above. If you become unwell or are worried and require advice contact NHS 111 online via this link – NHS 111 Online

What you can do to try to avoid catching coronavirus:

Do

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitizer gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell

Don’t

  • do not touch your eyes, nose or mouth if your hands are not clean 

GETTING HELP

If you have a cough or a temperature, PLEASE DO NOT COME TO THE SURGERY.  Unless your symptoms worsen, PLEASE DO NOT TELEPHONE 111 as they have been swamped with calls. 

The NHS 111 online service has created corona virus pages that give advise to patients based on your particular circumstances.

This can be accessed at: https://111.nhs.uk/service/covid-19

 For more information access: https://www.nhs.uk/conditions/coronavirus-covid-19/

DERBY ROAD HEALTH CENTRE


Why Telephone Appointments?

We have been instructed by NHS England to no longer accept face to face appointment booking.

Therefore all appointment requests need to be via the telephone. This is to continue to minimise the spread of Coronavirus and protect both our patients and staff. If you do come the surgery to book an appointment you will be politely asked to leave and contact us via telephone.

Patients will be offered either a telephone or triage appointment, patients will only be offered a face to face appointment if the GP feels it is necessary.

What to do if I have a Practice Nurse appointment including blood test.

If you have a nurse appointment, please contact the surgery before arriving if you suspect you may have Coronavirus Symptoms. The reception staff will arrange for the nurse to contact you via the telephone to discuss an alternative plan.

What to do if you can’t reach us via the telephone

The practice appreciates that it has always been difficult to contact us via telephone and now we no longer offer online appointments this will impact both us and yourselves. The practice is looking into alternative ways to contact us and we will update you as soon as alternative is available.

If you need to collect paperwork

Where possible all paperwork will either be emailed to you or sent in the post. All prescriptions will be sent electronically via your nominated pharmacy, all patients without a nominated pharmacy will be asked to provide one or the nearest demographic pharmacy to where you live will be chosen.


Following advice from NHS England in response to the risk of COVID-19  it has been necessary to suspend access to online booking:

This action is to mitigate any risk that potentially infected patients book appointments online and attend the practice when they should be receiving advice to self-isolate or go through testing.

The practice have now temporarily suspended access to appointments  booked online during this period and advise patients requiring appointments to contact the practice via the main reception telephone number.


Nominate your Pharmacy

Due to current COVID-19 status we will be reducing the patient contacts by sending your prescription electronically to the pharmacy nearest to your home address. If you want to clarify which pharmacy we have sent your prescription to either check on-line or telephone the surgery.  

Please allow the pharmacy seven days before collecting your prescription unless it is needed more urgently. They are currently under extreme pressure, with minimal staff to cope with the workload.

Patients will no longer receive more 3 months of medication. This is to help the community pharmacies maintain adequate stock levels for all patients.

Patients with stable long term conditions who collect medication on a regular basis will be automatically switched to electronic repeat dispensing. This allows the practice to issue batches of prescriptions, removing the need for the pharmacy or patient to order every 28/56 days. Patients will receive a text from the practice if they have been issued a prescription in this way.

Please do not order ‘just in case’ medication or to ‘stockpile’ medication, as this causes huge problems to supply of medication, and can leave other patients without medicines they need right now.

Thank you for your continued support at this difficult time.

If you have any suggestions that may help improve the situation, please do not hesitate to contact us.


Repeat Prescriptions

From Monday 23rd March we will temporarily be reinstating requests for repeat prescriptions over the telephone, this will support self isolating patients over 70’s and at risk. There will be a dedicated telephone option 4 added to the main menu for repeat prescriptions. Lines will be open daily for the set times 11.30 -14.00.

Where possible we would ask patients to please register for online services and request your prescription online.


Pre-Existing Long Term Conditions

To help relieve the pressure from patients requesting evidence of pre-existing health conditions in regards to self isolation and to alleviate the need for the patients to present at the practice with original ID, we are asking patients to register for the NHS APP as this will act as a vehicle to securely verify identity.  Patients' who have verified their ID, will then be given access to their medical records online. Your user ID and password will be sent separately to enable you to register online.

Download the app now: search on Google Play or App Store 


SICK NOTE REQUESTS

Due to these unprecedented circumstances, we have been receiving lots of requests for sick notes for people who are self-isolating for coronavirus,  the practice will not provide a medical certificate for these patients but you can download the sick note below to self-certifcate.  

Med3 Sick Note


Online Appointments Suspended

Following advice from NHS England in response to the risk of COVID-19  it has been necessary to suspend access to online booking:

This action is to mitigate any risk that potentially infected patients book appointments online and attend the practice when they should be receiving advice to self-isolate or go through testing.

The practice have now temporarily suspended access to appointments  booked online during this period and advise patients requiring appointments to contact the practice via the main reception telephone number.

Nikki Wood

Practice Manager


PLEASE BE AWARE THERE IS A BUZZER FOR ACCESS

IF YOU HAVE TO COME TO THE SURGERY.



 
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