Improving Access to Care

From the Monday 05/09/22 our appointment system is changing to allow more of our patients to speak to a GP or Advanced Nurse Practitioner (ANP)  on the same day.

You will be offered a telephone appointment on the day and the clinician will call you back.  After discussion with you, the clinician will decide whether you need to be seen face to face, and if necessary will make an appointment for you to come in and see them the same day.

This will give access to a significantly higher number of appointments throughout the day and you should not need to call at 8am to book an appointment. 

Based on feedback from other GP surgeries in the locality we hope that our new booking system contributes to improving access to care for our patients and that our services can be delivered in a different way that better meets patient demand.

Please note GP and ANP appointments are to discuss one problem, should you need to discuss multiple problems, further appointments will need to be booked.

Patients continue to be allocated with a 10 minute appointment and it will help the clinicians greatly if you can refer to the 'how to get the most out of your GP appointment' document below.

GP APPOINTMENTS, One Problem = One Appointment

Your GP/ANP appointment is 10 minutes. We want to make this 10 minutes as effective as possible so please only discuss one issue at each appointment.  If you have more than one problem, you must let the GP/ANP know so that you both can plan how to address these over the course of one or more appointments.  For more information, see the leaflet 

Making the most of your appointment

APPOINTMENTS AT THE SURGERY

Please consider whether Pharmacy First can help you with your problem before you call the surgery. For more information click on 

GP Appointments are triaged by reception and our Advanced Nurse Practitioners. Currently we aim to offer a GP appointment within 5 working days and up to 4 weeks in advance.

GP Telephone Appointments. If you think this may be helpful, please ring the surgery, before 11.30am to arrange for a GP to call.

pHARMfIRSTIn addition to this we have a large team of highly experienced nurses and health care assistants to provide good healthcare.  We also have a Minor Illness Clinic and Minor Surgery Clinic.

Four ways to seek healthcare advice from your GP

  1. Call your surgery to arrange an appointment between 8am and 6.15pm. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
  2. Book online - for more information click HERE
  3. Download the NHS App to order repeat prescriptions and get health advice.
  4. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice nhs.uk

Attending a face-to-face appointment

Please remember to wear a face covering if you can to help keep staff and patients safe.

aPPT SIGN

Telephone Appointments

Sometimes it may be possible to resolve problems over the telephone without visiting the surgery. If you think this may be helpful, please ring the surgery, preferably before 11:30 and you will be triaged by reception or our nurse practitioner.

What to do if I have a Practice Nurse/Healthcare Assistant appointment including blood test.

If you have a nurse appointment, please contact the surgery before arriving if you suspect you may have Coronavirus Symptoms. The reception staff will arrange for the nurse to contact you via the telephone to discuss an alternative plan.

Advanced Nurse Practitioners

Our advanced nurse practitioners provide a daily telephone triage clinic.  They will telephone you to discuss your problem and if they are unable to help you over the telephone, they will book you an appointment either with the nurse prescriber, the GP or a practice nurse.  Our nurse practitioners can prescribe medication and issue a prescription if necessary.

Nurse Appointments

Our nurses offer a wide range of healthcare services, for the following: Contraception, Dressings, Diabetes, Asthma, Ear Syringing, Removal of Stitches, Blood Pressure Checks, Cervical Smears, Smoking Advice, Immunisations and much more.

The nurses are available between 12pm and 12.45pm for general telephone queries and travel advice.

Our senior nurse is qualified to prescribe when required, and she can help with ailments such as Sore Throat, Coughs, Cold, Chest Infection, Urinary Tract Infection, Fever, Abdominal pain, Diarrhoea, Skin disorders, Minor Injuries, Earache and Bites/stings.

Healthcare Assistants

Our healthcare assistants and phlebotomists perform valuable healthcare services such as: Blood/Urine Tests, ECGs, Blood Pressure Checks, Weight Management, New Patient Checks, Patient ABCs (Annual Birthday Checks) and NHS Health Checks.

Urgent Appointments

Urgent Appointments are available on the day and will be triaged by reception and our advanced nurse practitioner.

What to do if you can’t reach us via the telephone or online

The practice appreciates that for some people contact via telephone or online can be difficult, for that minority, you will be able to speak to reception in person.

If you need to collect paperwork

Where possible all paperwork will either be emailed to you or sent in the post. All prescriptions will be sent electronically via your nominated pharmacy, all patients without a nominated pharmacy will be asked to provide one or the nearest demographic pharmacy to where you live will be chosen.

Please make sure you cancel your appointment if you no longer need it.

Cancelling Appointments

You can now cancel your appointment three ways:

  1. Text the single word "CANCEL" in reply to your appointment reminder text.     
    • Do not add any other text.
  2. Cancel online.
  3. Telephone Reception.

 

 

 


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