Practice Management

Nikki Martin - Practice Manager (HR & Operations)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Jane Ward - Assistant Practice Manager

The assistant practice manager supports and manages the reception team as well as supporting the practice manager with her daily duties.

Andrew Carson - Assistant HR Operations Manager

The assistant HR operations manager supports both the practice manager and assistant practice manager, particularly focusing on policies, procedures, operations and HR requirements.

Administration

Ian, Margaret, David, Anna and Sally - Admin Team

Supporting the team with important tasks such as data processing, premises management, finance support and processing priority clinic letters.

Amanda and Tayyba - Medical Secretaries

The medical secretaries provide administrative and secretarial support to the doctors on a daily basis, type letters and processing referrals for patients.

Reception

Lewis, Brandon, Monica, Noreen, Beth, Laura and Shantai - Reception Team

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website